Introduction
SWCorp is a Federal Statutory Body established on 1 June 2008, under the Solid Waste and Public Cleansing Management Corporation Act (Act 673).
SWCorp is managed under KPKT to administer and enforce the Solid Waste and Public Cleansing Management Act 2007 (Act 672), ensuring more efficient and integrated solid waste and public cleansing management services (PSPPA).
Since 2011, SWCorp has been monitoring the regulatory compliance of concession companies to:
• ensure increased systematic and efficient monitoring procedures
• be utilised by all SWCorp enforcement officers during patrol activities
• ensure compliance with Key Performance Indicators (KPIs) regarding work implementation by concession companies in the field.
This involves the responsibility of concession companies to provide and update collection and public cleansing schedules, and upload them to the i-Schedule system two (2) months before the schedules are implemented. SWCorp branch managers are responsible for distributing these schedules to enforcement assistants in the field using the Cleanliness Control Monitoring System (SPKK) to facilitate them in checking schedules and conducting regulatory monitoring of concession companies in the field.
Field Regulatory Procedures:
• Carrying out regulatory monitoring of collection and public cleansing services in the field according to the daily operation schedule in the SPKK system.
• Ensuring that concession companies perform the public collection and cleaning services in the field and comply with established KPIs.
• Recording details of KPI non-compliance in the SPKK system.
• Taking pictures as evidence of KPI non-compliance using the SPKK system.
• Reporting KPI non-compliance to concession companies for corrective action. (Enforcement Assistant)
(Refer to the Concession Agreement Document and the Operational Monitoring Guidelines for Concession Companies for Collection and Public Cleansing Services for information on KPI non-compliance that requires corrective action and the time period in which corrective action must be taken.)
• Taking corrective action according to the specified period. (Concession Company)
• Checking if corrective action has failed to be implemented / has been implemented / has not been properly implemented in the field. (Enforcement Assistant)
• Uploading KPI non-compliance records to the SPKK system. (Enforcement Assistant)
• Verifying that KPI non-compliance has been uploaded according to the specified period. (Branch Manager)
• Reviewing KPI non-compliance in the SPKK system and providing feedback by 12:00 pm the following day. (Concession Company)
• Responding to concession company objections by 2:00 pm the following day. (Branch Manager)
• Responding to concession objections within one week if the Branch Manager does not respond within the specified period. (State Director)