Director
Sharudin Bin Hamid
Director of Enforcement and Regulatory Division
Objectives
- To conduct enforcement actions efficiently and effectively under Act 672 and its regulations in compliance with established procedures.
- To oversee the performance and service quality of concession companies, ensuring adherence to prescribed standards through comprehensive, efficient and effective monitoring.
- To plan, develop and improve procedures and guidelines to enhance the efficiency of enforcement and regulatory duties.
- To plan and provide all necessities for enforcement officers at state and branch levels to enhance their image and professionalism.
- To conduct inspectorate visits to state and branch offices to ensure compliance with and effectiveness of established procedures and guidelines.
- To plan and implement human capital development through training and courses for all enforcement officers in order to improve their competency and efficiency in performing their duties.
Fungsi
Functions
Administration Unit
Enforcement Unit
Regulatory Unit
Policy Unit
Standard Compliance Unit
Training and Competency Unit
Functions
- To plan and provide all necessities for enforcement officers at state and branch levels to enhance their image and professionalism.
- To manage the Enforcement and Regulatory Division Storeroom for improved organisation.
Administration Unit
- To coordinate divisional and organisational meetings according to the designated schedule.
- To update the division’s Annual Work Target (SKT) Report monthly in the Instrams System.
- To prepare the division’s annual report and budget.
- To coordinate attendance and leave reports for division staff monthly.
- To handle correspondence and filing systems within the division according to established procedures.
- To manage monthly travel claims and overtime for division staff.
- To monitor the updating of information in systems such as HRMIS, MyAttendances, e-Pengerakan, e-Latihan, SPAS and others involving staff.
Enforcement Unit
- To plan, implement, analyse and improve enforcement activities under Act 672.
- To coordinate, compile and analyse enforcement data at state and branch levels.
- To organise and provide support for field enforcement activities.
Regulatory Unit
- To supervise and analyse monitoring and regulatory operations of concession companies in states that adopt Act 672.
- To oversee and monitor remotely via the C4i Control Centre, using systems such as the Cleanliness Control Monitoring System (SPKK), Work Completion Reporting System (LSK), Automatic Vehicle Location System (AVLS), Concession Scheduling System (I-SPK) and Service Payment Management System (SPBP).
- To review and analyse data on waste collection and public cleansing related to public complaints referred by the Complaints Unit for further action.
- To review and analyse daily operational reports from the C4i Control Centre prepared by C4i Enforcement Assistants.
Policy Unit
- To develop, implement, analyse and improve guidelines, SOPs, action plans, and codes of ethics related to enforcement.
- To plan and coordinate the award of service medals / ribbons.
Standard Compliance Unit
- To plan and conduct inspections to ensure compliance with guidelines, SOPs and codes of ethics for each Division/State/Branch involved.
- To evaluate the results of inspectorate visits and recommend necessary improvements.
Training and Competency Unit
- To plan, manage and implement training and courses for enforcement officers.
- To collect and analyse physical fitness test reports and drill reports for enforcement officers.
- To coordinate and conduct competency tests and examinations for enforcement officers.