Director
Sumatra A/P Appavoo
Director of Corporate Division
Objectives
- To deal efficiently with public complaints upon receiving them, providing feedback and implementing solutions.
- To develop and implement SWCorp’s media plans for programmes, campaigns, and activities aimed at promotion and publicity.
- To prepare designs/graphics and publications, and coordinate editorial work for programmes, campaigns, activities, promotions and documentation.
- To develop and implement social media plans and coordinate photography and videography activities.
- To manage and coordinate parliamentary feedback.
- To coordinate the management of official programmes and protocol affairs, including visits/delegations from domestic and international entities.
- To manage corporate merchandise and administrative matters.
Functions
Corporate Communications Unit
Public Complaints Unit
Corporate Unit
Social Media Unit
Corporate Communications Unit
- To coordinate the management of official programmes and protocol affairs.
- To develop and implement SWCorp’s media plans for each programme/activity, campaign and promotion.
- To prepare designs/graphics and coordinate editorial work for each programme, campaign, activity, promotion, and documentation.
- To coordinate visits/delegations from domestic and international entities.
- To manage preparation of the annual report.
- To handle customer service matters.
Public Complaints Unit
- To deal with public complaints from various sources.
- To coordinate internal complaints through the Helpdesk System.
- To manage parliamentary matters.
- To coordinate statistical data related to SWCorp regularly.
- To serve as secretariat for the Public Complaints Technical Committee Meeting (MJTAA).
Corporate Unit
- To manage procurement of corporate merchandise.
- To prepare annual calendars/diaries.
- To prepare the division’s annual budget.
- To manage the division’s administrative matters, including Annual Work Targets, file records, HRMIS, staff attendance and training/courses.
- To coordinate the division’s Anti-Bribery Management System (ABMS).
Social Media Unit
- To develop and implement SWCorp’s social media plans for high-impact programmes/activities, campaigns and promotions.
- To manage and oversee SWCorp’s social media platforms.
- To coordinate and update content on SWCorp’s official website.
- To serve as the secretariat for the SWCorp Website Management Working Committee Meeting.
- To manage photography and videography for all SWCorp programmes/activities and campaigns.